Cancellation & Refund Policy

We block dedicated time and travel routes for every booking, so cancellations and no-shows have a real impact on our team. This policy explains the notice we ask for, the fees that may apply, and how refunds work. It applies alongside our Terms & Conditions.

1. Cancelling or rescheduling a booking

• More than 24 hours before your appointment — free of charge. You can reschedule online, by phone or by email.
• Less than 24 hours before your appointment — a late-cancellation fee equal to 25% of the booked service (minimum $30 CAD) applies.
• Same-day cancellation, arrival lockout or no-show — a fee equal to 50% of the booked service (minimum $60 CAD) applies. A “no-show” means we arrive at the service address at the scheduled time and the vehicle, property or customer is not accessible.

If you booked online with a card on file, the applicable fee may be charged to that card. If no card is on file, the fee will be added to your next invoice and must be paid before we accept another booking.

2. Weather delays

Rescheduling initiated by Golden Drip due to weather (rain, snow, freezing temperatures, thunderstorms, high winds, extreme heat, poor air quality) is free. We will contact you as early as we can and offer the next available slot. You may also request to reschedule proactively if severe weather is forecast — we'll waive the standard notice requirement in those cases.

3. If we cannot start the service on site

If we arrive and cannot safely or reasonably perform the booked service because of conditions the customer was responsible for providing — for example, no water access, no safe workspace, blocked driveway, unsecured pets, vehicle inaccessible, or conditions materially different from what was described at booking — the same-day cancellation fee applies and any additional travel time may be charged.

4. Refunds on completed services

We do not issue refunds for services that have been completed. If you are unhappy with the result, please let us know within 48 hours of the appointment and we will return to re-perform the affected portion of the service at no additional cost under our satisfaction warranty. This re-service is our sole remedy for completed work.

5. Refunds on prepaid services and deposits

• Prepaid services cancelled with more than 24 hours' notice are fully refundable to the original payment method.
• Prepaid services cancelled with less than 24 hours' notice are refundable less the applicable cancellation fee described in section 1.
• Deposits taken on custom, multi-day or high-value jobs are non-refundable within 72 hours of the scheduled start.

6. Memberships

• Membership fees already billed for the current month are non-refundable.
• You can cancel your membership at any time; cancellation takes effect at the end of the current billing period and you retain access to included services through that period.
• Unused monthly services do not carry over unless expressly stated.

7. Gift cards

• Gift cards are non-refundable and cannot be redeemed for cash, except where required by law.
• Gift cards do not expire; unused balances remain on the card until fully redeemed.
• Lost or stolen gift cards cannot be replaced.

8. How refunds are processed

Approved refunds are returned to the original payment method within 5–10 business days. Interac e-Transfer refunds are sent to the email address associated with the original payment. Cash payments are refunded by e-Transfer unless another method is agreed in writing.

9. Contact

To cancel, reschedule or request a refund, contact us as early as possible: