Terms & Conditions

These Terms & Conditions (“Terms”) form a legal agreement between you and Golden Drip Detailing Inc. (“Golden Drip,” “we,” “us”), an Ontario corporation based in Ottawa, Canada. By booking a service, purchasing a gift card, joining a membership, using our website or otherwise engaging our Services, you agree to these Terms. If you do not agree, please do not use the Services.

1. Services

Golden Drip provides mobile auto detailing and residential pressure washing services in Ottawa and surrounding areas. Service details, packages, add-ons and pricing are described on our website and in your booking confirmation. All bookings are subject to availability and acceptance by Golden Drip.

2. Booking, quotes and estimates

• Quotes are based on the information you provide (vehicle type, condition, surface area, access, etc.).
• If actual conditions on site differ materially from what was described (e.g., excessive pet hair, biohazards, heavy contamination, larger square footage, unsafe conditions), we may adjust the price, decline the work, or reschedule. We will always discuss adjustments with you before proceeding.
• Confirmed bookings are considered accepted once we send a written confirmation by email or SMS.

3. Customer responsibilities

To keep our team safe and to deliver the results you expect, you agree to provide:

• Water access — a working outdoor tap and hose connection within reasonable distance of the work area (unless a waterless package is booked);
• Power access — a functional exterior electrical outlet where required;
• A safe, level and legal work area — driveway, garage or private parking with adequate space to work around the vehicle or surface;
• Vehicle access — keys and interior access on time at the scheduled appointment; vehicles must be legally parked and accessible;
• Pets secured — pets kept indoors or safely away from the work area throughout the appointment;
• Removal of personal items — valuables, loose change, cash, jewelry, firearms and irreplaceable items removed from the vehicle before we begin;
• Disclosure — accurate information about pre-existing damage, aftermarket coatings, tinted windows, wraps, sensitive surfaces, or property conditions that could affect the work.

If we arrive and cannot safely or reasonably perform the booked service due to conditions you were responsible for providing, a no-show / same-day cancellation fee may apply as described in our Cancellation & Refund Policy.

4. Weather delays and rescheduling

Because our services are mobile and largely outdoors, weather has a direct impact on scheduling. We may reschedule appointments due to rain, snow, freezing temperatures, extreme heat, high winds, thunderstorms, poor air quality or other unsafe conditions. When this happens we will contact you as soon as possible to book the next available slot at no additional charge. Weather rescheduling initiated by Golden Drip is not considered a cancellation and does not incur a fee.

5. Payment

• We accept cash, debit, credit card and Interac e-Transfer.
• Payment is due upon completion of the service unless otherwise agreed in writing.
• Prices are quoted in Canadian dollars and are exclusive of applicable taxes (HST) unless stated otherwise.
• Overdue invoices may be subject to a late fee of 2% per month (24% per annum) on the outstanding balance, and we reserve the right to suspend future bookings until the balance is paid.
• Returned e-Transfers or declined card payments may incur an additional administration fee.

6. Memberships

• Custom monthly memberships are billed monthly at the price locked in at signup and renew each month until cancelled.
• Included services must be redeemed within the billing month and do not carry over unless expressly stated.
• You may cancel your membership at any time; cancellation takes effect at the end of the current billing period. We do not pro-rate partial months.
• Membership benefits are non-transferable except as expressly permitted (for example, gifting a single detail included in your plan).
• We may change membership pricing or benefits with at least 30 days' notice sent to your account email.

7. Gift cards

• Gift cards are issued in Canadian dollars and can be redeemed toward any Golden Drip service.
• Gift cards do not expire and cannot be redeemed for cash except where required by law.
• Gift cards are treated like cash — lost, stolen or unauthorized-use gift cards will not be replaced.
• Unused balances remain on the card until fully redeemed.

8. Referral rewards program

• Every account receives a unique referral code. When a new customer books their first paid service using your code, you receive $25 in account credit plus 100 loyalty points.
• Rewards are credited to your account after the referred customer's service is completed and paid in full.
• Rewards have no cash value, are non-transferable, and cannot be combined with certain promotions unless expressly stated.
• If the qualifying referred booking is later cancelled, declined, fully refunded, charged back, or marked fraudulent, both the $25 credit and 100 loyalty points are automatically reversed. If some of the credit has already been used, the referral balance may show as a negative or outstanding amount until offset by future rewards or payments.
• We reserve the right to withhold or reverse rewards obtained through fraud, abuse or self-referral.

9. Service satisfaction & warranty

We stand behind our work. If you are not satisfied with a service, contact us within 48 hours of completion and we will return to re-perform the affected portion of the service at no additional cost, provided the issue relates to work we performed and no third party has since worked on the vehicle or surface. This re-service is our sole warranty commitment. We do not provide cash refunds for completed services except as described in our Cancellation & Refund Policy.

Certain results depend on the underlying condition of the vehicle or surface. We cannot guarantee removal of every stain, etching, oxidation, scratch, embedded contamination, mould or mildew, and we will always let you know before starting when a full result is unlikely.

10. Limitation of liability

Golden Drip carries commercial liability insurance appropriate to its operations. To the maximum extent permitted by Ontario law:

• We are not liable for pre-existing damage, wear, defects, or conditions of a vehicle, surface or property.
• We are not liable for damage caused by loose, aftermarket, poorly installed or previously damaged parts, trim, wraps, decals, coatings, tinting, seals, gaskets, exterior lighting or accessories.
• We are not liable for damage to surfaces that were not properly disclosed as sensitive (soft wood, painted concrete, stucco, aging shingles, older siding, screens, storm windows, etc.).
• We are not liable for items left inside vehicles, including cash, valuables, electronics, personal effects, firearms or documents.
• Our total liability for any claim arising out of a service is limited to the amount you paid for that specific service.
• We are not liable for indirect, incidental, special, punitive or consequential damages, including loss of use or loss of profits.

Nothing in these Terms limits any right you have under Ontario's Consumer Protection Act, 2002 that cannot be lawfully waived.

11. Photography

We may take before-and-after photos of vehicles and properties we service for quality-control and marketing purposes. Photos never include licence plates, house numbers or identifiable personal details. If you do not want your service photographed for public use, let us know before your appointment and we will respect that request.

12. Accounts

You are responsible for keeping your account credentials confidential and for all activity on your account. Notify us immediately if you suspect unauthorized use. We may suspend or terminate accounts that violate these Terms or that are used to harass our staff, other customers or the public.

13. Intellectual property

The Golden Drip Detailing name, logo, brand elements, website content, photography and copy are the property of Golden Drip Detailing Inc. and may not be reproduced or used without our written permission.

14. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario. Any dispute arising out of or relating to these Terms or the Services will be resolved in the courts of Ontario, and you consent to their exclusive jurisdiction.

15. Changes

We may update these Terms from time to time. The Effective date at the top of the page indicates when the current version applies. Continued use of the Services after an update constitutes acceptance of the updated Terms.

16. Contact